FAQ's

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What is Lumièretech?

Lumièretech is an online store that offers smart home devices to make your life easier, safer, and more connected.

Are your products compatible with all smart home systems?

Most of our products work with popular systems like Alexa, Google Home, and Apple HomeKit. Check product pages for details.

Do I need technical skills to install these devices?

No, our products are user-friendly. Most come with step-by-step guides or app support for easy setup.

Do you offer free shipping?

Yes, we offer free shipping on all orders above a certain amount. Details are on our Shipping Policy page.

How long does delivery take?

Delivery usually takes 5–10 business days, depending on your location and product availability.

Do you ship internationally?

Currently, we ship within United States. International shipping options will be available soon.

What payment methods do you accept?

We accept credit/debit cards, PayPal, and other secure payment options at checkout.

Can I cancel or change my order?

Yes, you can cancel or change your order within 12 hours of placing it. Contact us quickly for help.

What is your return policy?

You can return products within 30 days if they’re unused and in original packaging. See our Return Policy page for details.

Do your products come with a warranty?

Yes, all our products include a 6-12 month warranty depending on the item.

What if I receive a faulty product?

If your product is damaged or not working, contact us within 7 days and we’ll replace or refund it.

Can I control smart devices from my phone?

Yes, most of our smart home products can be controlled through free apps on your smartphone.

Will smart devices keep working during power outages?

Some devices may stop temporarily, but most resume functionality once power returns.

Do smart cameras store video footage?

Yes, many smart cameras store footage in the cloud or on an SD card, depending on the model.

How do I contact customer support?

You can reach us via email or the contact form on our website. We reply within 24 hours.

Where can I find setup guides?

Every product page includes setup instructions. We also provide user manuals and video tutorials.

Do you offer installation services?

Currently, we don’t offer installation, but our products are designed for easy DIY setup.